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Quiet microphone on Aspire R14 (R3-471T)

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I recently purchased an Aspire R14 (R3-471T) and have been unable to get the microphone functioning properly. I installed Windows 10 immediately after purchase, but when I first attempted to Skype, the person on the other end of the line could barely hear me. I adjusted the mic volume/ boost settings but this didn't make much difference.

 

I then tried installing the recommended audio driver for Windows 10 from the ACER website (v6.0.1.7553). This didn't help, and in fact made my machine run slow and included a random beep noise when I moved my cursor around the screen. I also attempted to install the listed Windows 10 driver from Realtek (R2.79), same problem.

 

I reverted back to Windows 8.1 to see if this could be a Windows 10 issue. The slow performance resolved, but the low mic volume persists.

 

I have since returned to Windows 10.  If I turn the volume mic & booster all the way up, speak directly into the microphone and turn the volume all the way up on the machine, I can just about hear myself on a Skype test call.

Same problem with sound recorder and Cortana.

 

At this point I'm not sure if the problem is just a rubbish microhone, or an issue with the drivers. As I mentioned ajustment of mic settings or uninstall/ reinstall does not seem to help.

 

If someone could advise specifically what the driver versions/ settings should be for this model that would be helpful (screenshots?). Any other advice welcome.

 

Thanks,

Alex


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