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How to restore fui ction of USB2 ports on Aspire E15

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The two USB2 ports on my Aspire E15 do not connect to anything. My dongle lights up but does not connect to the internet. My printer does not accept commands, nor is in the connected  peripherals list.

 

Looking at some other websites, it is quite a common fault with Acer products, so I assume there is some downloadable update  to cover this?


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