Acer Aspire e5-573g-model problem!Acer is a very bad support

I am very disappointed in Acer. Very bad attitude to their customers. Here is my story:
I bought my laptop Acer aspire e5-573g two weeks ago. I installed windows 10 and after first restarting I got a black screen ... No logo Acer, no cursor (mouse) and I cannot access the settings. It’s just a brick now. And this is not only my problem. When I googled this problem I realized that a lot of people have the same troubles (black screen). Acer support doesn’t help and doesn’t assist.
Older Acer models - bios can be restored with the aid of usb flash and firmware file. But for this model "smart" Acer’s engineers created bios which cannot be restored that way.
I don’t have any service centers for Acer in my area. Nearest is 500 km far away. I have to go there by myself to resolve this problem. Ok! What if I come back and the problem will happen again? I have to go back over 500 km? It’s wasting of my time and money!!! I'll never buy any Acer product and will do anything that I can to share Acer service and quality. Shame to you, Acer!