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erecovery usb for Aspire E111-P60S

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I had a good running Acer Aspire E3-111-P60S and wanted to test the eRECOVERY USB I purchased as a backup in the event I had to restore the system.  So I booted with the USB and it went thru a series of steps the first being umounting 5 disks, precheck and loading images then said to take out the USB and press "ok" which I did, it rebooted and went into Acer eRecovery Management (NAPP V8.3.9) and displayed Restoring System and Updating System.  When it hit 100% of Restoring System it displayed the following message:

Restore failed - Error code=0x0 (WIMApplyImage cannot apply image: The operation completed successfully.)

Press ok

I pressed "ok" and it then comes up and goes back into Acer eRecovery Management -> Restoring System hits 100% again and displays the message again.   

Talked with Support on the chat session yesterday for an hour and their resolution was to send my netbook to them.  When I asked for a problem call number they said they could not give me one as the system was down and to call Monday. My preference is to get a USB that works or CD's and I will get an external CD.   Just wanted to field this problem if someone is thinking of purchasing the USB.  

 

 


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