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E5-772 Acer Recovery Management not opening in Windows 8.1

Hello,

 

I've been trying to get rid of a rather nasty hijacker for several weeks and after numerous attempts trying to remove it i.e. Malware removal programs, tech support. I have decided to reset my computer to factory defaults. Last weekend when I tried to use Recovery Management, as far as I got was the User Account Control warning and then nothing. I then tried rebooting and using the Alt-F10 option, I got a black screen and it stayed that way until I released the keys. So, in lieu of packing this thing up, sending it to Texas for warranty repair and then be without it for about 3-4 weeks, is there something I can do fix this? I've already checked Disk Management and the recovery partition is still there by the way.

 

Rick


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