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Film On sound

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First of all i don't know which board to choose as I can't find which laptop I've got re S or E etc.

The problem is that using an installed app Film On which allows you to watch live TV the sound goes off after about 10 minutes. this doesn't happen on other laptops just this one. I have ESet security installed but can't identify anything on that which would affect it. Can anyone help please?


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