hello there, I have already read few similar problems and as I see, ACER is not going to help with this issue. I am writing only to show that it is a very common.problem, and now I am forced to throw away my laptop. Just in case I will explain situation. Jude my laptop only for movies and music, it is always on the table , no cracks, no scratches. I use windows 10. And yesterday it just turned off and now doesn't turn on. I tried to check cables inside(which means you guys don't care anymore), they are okay, screen is ok. So I read some forums and it is obvious that it it is a bios problem, I tried to fix it faith flash, doesn't help, later I read, that it doesn't help for other people as well and you have no answers, only ponting to Microsoft company, it is ridiculous. I am very disappointed and never will buy acer production and tell everyone who I know about it. I hope in the future you will solve this problem and save other people from being basically robbed. Thank you.