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Denmark - Acer Aspire E1-571

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Hi

 

I'm introducing my self - non-tech female from Denmark, sitting with €%&/()= computer which I let a friend use for a few weeks and now it is so filled with virus and games, and shopping stuff that it does not work. 

 

I have back up of everything and just want to restore factory settings, but here on the forum, it says that technical support should be postede in technical forums - where is that?

 

I've watchede this video like a dozen times http://acer.custhelp.com/app/answers/detail/a_id/2631/~/using-recovery-management-outside-of-windows

 

My problem is, the computer does not reboot like it so easily does in the video. It goes straight to the startup page where I have to log in- ohhh and did I mention my friend also managede to change the language of the computer to SPANISH!!!

So - please, anybody, somebody - how do I delete everything from my computer, and get it back to nice clean zero?

 

Thanks in Advance

 

Anne Lis


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