Introduction:
Ive searched around on the forums and havent found anything close enough to my problem to get me in the correct direction so I thought I would start a new post.
Problem and Background:
Had windows 8.1(64b) installed and the computer powered off normally. Rescently updated to windows 10 (without checking compatability) and started having an issue where the laptop does not power off when selecting "Power Off." The OS will appear to be powering off then the fans will kick up highspeed, the screen will go black, then the fans stop and the laptop remains "on." Most the time I have to hold the power button down for several seconds to get it back running again.
Attempted fixes:
- Reverted back to windows 8.1 Pro with a "fresh install" from the OS itself (not using disks). I chose options to delete everything and start anew
- Removed all security programs
- Did a fresh install within Windows 8.1 to Windows 8 again chose to remove all my files
- Updated from 8 all the way to 10 again installing every update available
- Disabled fast boot and ensured Shut Down on Power Off was checked.
Community Plea:
Anyone have any suggestions on what has happened here?
I read Acer doesnt support this model with windows 10 and other sources claim that its a BIOS issue. Ideas?