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Aspire E15 touchpad click buttons not working

Hi everyone,

 

new to the forum and I'm hoping you can help me out.

 

My wife has an Aspire E15 (E5-511-P8C8) using Windows 8.1 and a little while ago the click functionality stopped working. The touchpad itself works (it can be used to move the cursor), but it is not possible to make a right click or left click using the buttons. 

 

I've tried the suggestions I could find in the forum (reinstalling IO Chipset and Synaptics drivers, reinstalling all drivers off the Acer website, updating BIOS version), but nothing has worked. 

 

I'm wondering whether it might be a hardware issue? Is there anything else I could try?

 

Many thanks for any and all suggestions!

 

-Alex


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