I am working in government and I was issued with this laptop as my service unit, the last guy who used this didnt reset the system so theres still personal files existing on it, i wanted to reset it so that I can use it without worries, but I cant. Whenever I try to reset it, its looking for the recovery environment but it cant find it. I tried the acer reset module but it just redirect me to the windows10 reset pc module which im stuck in, what should I do to reset this laptop?
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