I have an Acer laptop. I was hoping to replace the battery but even though I have quoted the model ( N15Qi ) and serial number (NXMVHEKO17*** ) Manufactured May 2015. Nobody seems to recognise these details. I can't even see how to change the battery. Any help would be much appreciated. Keith
[edited for privacy - THIS IS A PUBLIC FORUM - please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]