I have two Acer laptops.
The one listed in the subject line worked fine for a long time. I updated the operating system to 10 from 8.1 within the alotted time. However, after microsoft created a new windows 10 update that basically installed a new version of the windows 10 operating system, this computer would no longer update. My other acer aspire computer updated just fine. Also, I did a re-install on my other acer computer from the hard disc. It reinstalled, not version 8.1, which came with it, but version 10.0,, which was the update taht came with the purchase.
I tried the same time with this computer, and the reinstalled version was the old 8.1 version, not the new version. I tried installing from the usb backup I made. It did not work; i could not get the computer to boot from the usb port. Yes, I do know something about the bios and even updated the bios to the lastest version 1.15. I changed the order of the reboot to have the usb boot first. I also could not get the computer to boot from a bootable DVD. I reinstalled the drivers from the website. I tried to reinstall windows 10 from the website, which I could do. It would not install. Also, none of the updates to windows 8.1. would not install. The touch pad also stopped working. (Fixing the touchpad was easy. I changed the bios setting from "advanced" to "basic.")
At this point I have spent probably 30 to 35 hours trying to fix this problem. I have a degree in Math/CS and worked as a programmer years ago in Silicon Valley so I my knowledge may be dated, but I am not completely unsophicated. I have re-installed the system.
I have tried standalone updates to windows 8.1. I can download and run them, but some check for updates prior to updating. At that point, the screen says "checking for updates" and seems to go into an infinite loop. I have let it run for 24 hous to see if it would finish. It did not. This was the same thing it did when I ran the windows update feature.
The windows update trouble shooter gives an error message and says to contact the vendor.
Also, the acer website always suggested windows 10 64-bit operating system when I check for new drivers. Moreover, the windows website will let me download windows 10.
Therefore, I would like to reistalled windows 10 and have it update. If that is not possible, I would like to have windows 8.1 be able to update.
I have probably tried anything anyone will suggest, but go ahead and suggest it anyway if you think it might help.
Thanx. Curtis