Hello,
I have an Aspire F15 F5-573G-73ZS. Purchased in January 2017, so it's only 3 months old.
The keyboard has become completely unresponsive. This happened all of a sudden, one minute it was working and the next not. The failure did not coincide with any hardware changes, new software, or updates.
The keyboard backlight turns on during boot up, but the keys do not respond during boot or after Windows has started. The touchpad still works fine. The on-screen keyboard works, too. The power button also works.
I had to buy an external USB keyboard.
I have checked to make sure the keyboard drivers are up to date.
I've tried uninstalling the keyboard and restarting the computer.
I've tried the battery reset solution posted here: https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-resethttp://acer.custhelp.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset#_ga=1.207667538.1507733503.1492086829
I tried the battery reset and leaving the computer unpowered for over 30 minutes.
I've even tried a system restore, however each time I try to do that, it tells me that the system was not restored due to an unknown error. Great stuff.
Device manager claims that "This device is working properly" for the keyboard. No, it's not!
I tried updating Bios from V1.15 to V1.25
Nothing is working. Does anyone know how I can solve this??
Another consideration. I have a 1-year Carry In warranty. I bought the PC in Canada, so I think that's where the warranty is valid. However, I currently live in Germany and will not be in Canada again for some time. If I have to get it repaired, does anyone know if I can bring the computer to an Acer care centre in Germany, even though I bought it in Canada?
Here are the full specs:
Aspire F15 F5-573G-73ZS
Intel Core i7-7500U CPU @2.70 GHz 2.90 GHz
8 GM RAM
Nvidia GeForce 940MX
Windows 10 Home 64 bit version 1607
Bios V1.25
Thanks,
Mike