I have a brand new Aspire E15 which becomes unresponsive after the process svchost gradually uses 99% of the CPU and the system heats up. Absolutely no software has been installed on the machine and I have performed a factory reset on it but the problem persists. If killed, the process eventually comes back before building to 99% CPU again. My initial assumption was that it was Windows update hanging but sfc /scannow reports problems that it can't fix too. I tried a fix for hanging Windows update but would gladly try another if somebody has a suggestion.
I'm chatting with Tech Support now and was just told, "The only troubleshoot we can perform is a factory reset, and you already did it." I expected him to start a remote session and figure out what was happening, and fix it... while we spoke. I'm really surprised their only recourse is "factory reset".
They are sending me Recovery Media but I fail to see how it will fix anything seeing as the machine was entirely undadulterated to begin with. He also offered to have me send it in for repair and I have a feeling I'm going to wish I took that option.
So, I have come here in hopes that the community has some thoughts on the problem.