Hello all,
Today my new acer laptop came.
The model is the F17.
So straight out the box i began having problems, twice during initial set up the screen went blank, keys still lit up however when I pressed a key as was the blue light at the front still on. I would hold down the power button, press the power button again and the laptop would start up again and I'd resume what I was doing.
I ended up being able to set the laptop up to get to the desktop, where it would continue to have the same problem a further few times. I went to Microsoft edge to download avast and chrome. I think about 3 times randomly the same issue kept happening. As before the screen would blank, I'd press a key the keyboard would light up, I'd hold down the power button after no response then power it back up and carry on.
I thought maybe something is over heating so downloaded a programme to check, to which showed all was normal.
After that I downloaded the latest windows 10 updates which did seem to help, however in the end the issue kept happening.
After that I restored the laptop to factory settings. And still the problem persists.
All in all I've probably used the laptop for about 3 hours trying to fix it/browse the internet to find a solution, and in this time the issue has happened about 30 times.
I have tried plugging the power cable in/ unplugging it and neither seemed to help.
Really am clueless and wondered if anyone had a solution to this problem, if not will call in opening hours and see what can be done.
Thanks for your time
Today my new acer laptop came.
The model is the F17.
So straight out the box i began having problems, twice during initial set up the screen went blank, keys still lit up however when I pressed a key as was the blue light at the front still on. I would hold down the power button, press the power button again and the laptop would start up again and I'd resume what I was doing.
I ended up being able to set the laptop up to get to the desktop, where it would continue to have the same problem a further few times. I went to Microsoft edge to download avast and chrome. I think about 3 times randomly the same issue kept happening. As before the screen would blank, I'd press a key the keyboard would light up, I'd hold down the power button after no response then power it back up and carry on.
I thought maybe something is over heating so downloaded a programme to check, to which showed all was normal.
After that I downloaded the latest windows 10 updates which did seem to help, however in the end the issue kept happening.
After that I restored the laptop to factory settings. And still the problem persists.
All in all I've probably used the laptop for about 3 hours trying to fix it/browse the internet to find a solution, and in this time the issue has happened about 30 times.
I have tried plugging the power cable in/ unplugging it and neither seemed to help.
Really am clueless and wondered if anyone had a solution to this problem, if not will call in opening hours and see what can be done.
Thanks for your time