Battery plugged in, not charging AFTER FORMATTING

Hi to everybody and sorry for my english, Im still learning!
The point is that I formatted a friend's m3-581tg laptop and the battery was working.
After the format and installing all the drivers from the oficial site, the battery says that it's plugged in but not charging.
I tried to solve doing some things I saw on Internet but still not working.
- Reinstalling ACPI drivers...
- Removing the battery, uninstalling them and plugging it again...

When I formatted it I dismounted it as well because the screen was broken and I fixed it, but everything it's plugged in again 😓

Is buy a new battery the best option?

I'm scared if after buy it, it will happens again.

Thanks!!!