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"power surge on the USB port" error message upon start up after 2 weeks of non-use. Soft boot resul

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Hi folks,

 

I seem to be encountering an issue that was raised a year ago elsewhere on this forum.

 

http://community.acer.com/t5/Windows-10/Aspire-E5-573G-USB-3-0-quot-Power-Surge-on-the-USB-Port-quot/td-p/400731

 

That thread has been dangling without any kind of resolution, so I'm currently at a loss of what to do.  A bit of googling suggests this problem is essentially cosmetic and the laptop itself isn't really damaged.

 

http://www.dell.com/support/article/us/en/04/SLN301114

 

 But then again Dell isn't responsible for Acer products.  I'm wondering if anyone else has come across the same problem and/or can suggest anything I can try to correct the reason for the pop up message.

 

There is another, perhaps more serious problem, though.  Such as things are, I can't seem to do any "soft boots" that doesn't involve completely shutting  down the computer first.   If I try to restart it from the start menu, it'll simply hang at the logo splash screen.  I'll have to do a power down and cold boot it.  This is very worrying and I'm not sure how to troubleshoot it.  Any insights are appreciated.  I'll try my best to answer any questions you might have.

 

Thanks in advance.

Ren


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