Was having had a Windows 10 issue and an Acer Aspire E5-721 battery misreporting charges. After some research I was emailed by Acer Tech Support.
[edited to comply with guidelines]
When I followed these steps guess what happened. Yup....I am now the proud owner of a bricked laptop!!!
Emailed and called Acer only to be told that I will have to pay for any repairs for any hardward faults??
I have called their tech suppprt line and got into the BIOS via F2 but they were clueless as to how to resolve this matter, getting me to reset the settings back to default and to look for SATA and IDE settings. Wasted time talking to them there so have mailed "uk.escalations@acer.com" to see what can be done. URGENTLY as I am self-empolyed and use this laptop for my business use, daily.
The laptop worked fine (albeit the battery was misreporting but other than that all was perfect) and having done what their specialised software/hardware professionals have created, pumped out over the internet on their website and then instructed me to use and do, why am I the one having to possibly pay to get them to fix my laptop that they broke. How does that make sense?? Have emailed and send Facebook/Twitter messages but nothing has happened yet....will give them another 24hrs before I launch into level2 angery customer mode.
When I was a teenager I flashed countless BIOS computers in the 80s and 90s (over clocking, updates and 'jailbreaking' as it's called now etc) and this is the first failure that has happened to me. Now at the age where I don't have the time to mess with these matters I decided to simply follow the actual manufactures tech support advice (and instructions), using their updates off their website and this happens.
