I am not letting this problem go ..... having posted earlier and since then I have stripped down the laptop and have replaced the Crystal eye camera with a new one including the wiring looms ... and re-assembled the unit . What I find now is that I can access the camera using Skype ( have even taken my picture ) so its working perfectly ... however if I try to access it via the crystal eye software supplied with windows 8 ... it says no camera found ? To ensure there were no conflicts , I factory reset the laptop to factory reset , so in reality everything is perfect . I have checked device manager to see its there ( and it is ) and the driver is up to date .. any ideas ?