Hello!
I recently purchased 16 of the E5-575g-53vg for teachers at our school. A single E15 is now having some trouble, specifically when unplugged and on Battery. I have done research on here and run across the R7 thread requiring a tightening of screws, and as well have used the Battery Reset pinhole technique, but to no avail. The laptop will unexpectedly shut down whether it is on an unsteady surface like in ones lap, or on a sturdy, static surface like a desk. It also shuts down randomly in regards to battery, whether it bet in the 90% range, 80, 70, 60 etc... Logs seem not to indicate any software or OS issue, so I am going to bank this on the battery. Is there anything I can do before sending it in to (hopefully) be fixed? The unavailability time is high, 3 full weeks from the date they receive it, and that will greatly affect a teacher so close to our end of semester testing schedule.
Any ideas or suggestions are appreciated!
Thanks!