I purchased an F5-573G-70F5 in May 2016. Three and a half months later the display on the laptop screen developed internal bleeding with no external damage. However Acer did not want to honour the warranty and cliamed it as a Customer Induced Damage. After one month of continuosly chasing their customer service department and arguing my case, I finally ran out of patience and paid the money to have it fixed on the condition that I am provided with the image (referred to as photo in the Acer quote below) of the display screen based on which they had claimed the following:
Quote:
The physical damage on the screen might not be visible to the naked eye however the LCD screen is not most likely to bleed without any force applied to it, as shown in the photo. Hence we have conducted physical inspection on your computer and confirmed that there is a scratch on the LCD screen.
Unquote
I have been chasing the Case Manager to get this photo for the last 10 days but it has not been forthcoming which leads me to believe that Acer's claim that the damage to the laptop display was a customer fault is unfounded and arbitrary with the sole intention of not honouring the warranty and getting the customer to pay for it. I suspect that the quality of these laptop displays is extremely poor and to add to your woes the customer service form Acer is pathetic.