Aceraspire E1572P
Please can anyone help?
I had a conversation and followed some instructions from aceruk Phone 0371......... to fix my laptop, it's just over 2yrs old. The Gentleman said that there is nothing wrong with my drive, or someting like that) it just needs the Recovery Disc. I got my hand smacked as I did not make a Recovery! He said that I had to pay £51 for one. Can I get a disc cheaper or use someone elses- he didn't mention that I could.
Came with windows 8, on Start-up it prompted a windows 8.1 update. later in Jan 2016 I updated to Windows 10, by clicking a pop up link to windows 10- with no problems. However, near the windows 10 aniversary my computer stopped working, would not system restore or anything. Therefore I have just been through some tests on the acerUK phone line.
Incidently, another computer has done the same. My 12 year old child's computer (which is 9 months old, Desktop Acer Aspire T3-710, came with Windows 10, did't come with Recovery disc and I didn't make one) but is still under warranty from Curry's has done exactly the same thing, but this was a week later than mine. I phoned Knowhow and they went through Exactly the same test with me 'Recovery' as aceruk did and he told me to take it in to the store today as it is under warranty. He also mentioned, if I mentioned that it was strange that two computers (windows 10 anniversary date) stopped working that aceruk would send a recovery disc for pennies, postage etc.
The moral to my story is never to buy another acer. Who in my position ever would?
In the meantime until I can save for another(Ill use my child's until I save enough for a new one (NOT ACER)
1)Can I get a disc for a couple of quid, say ebay, or can I use one from anywhere else, maybe a friend etc?
2) Are they difficult for someone like me to install?
3) Could aceruk be wrong and it might be something else, should I bury it and save and get a Dell or Apple MAC?
Thank you for your valuable time.