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I bought a ASPIRE E 15 START ES1-512-C1PW and it is too slow I cant have office it freezes

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I dont know what to do, i bought this laptop it says 4 gb of memory when i looked at the specs it says 3.88 available and i had nothing installed. It is beyond slow to the point of it being useless and i really don't want it, it's been like this for the 2 month's i bought it. i have reset it 3 times still the same, too slow i ran an antivirus scan, downloaded antivirus for it thinking it was a virus , shows no virus. i can use it for anything. now on skype it freezes and the bottom icons disappear

 


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