My hard drive reported low on space, a free up only gave back 2gb, so I went for the total reset. At 98% completion, windows reported "there was a problem reseting your computer, please restart your computer and run reset again". The computer shutdown and now cycles to the acer sceen. Your support page recommended alt/f10 at the same time, this has no effect. On youtube one person offered hold down shift key and start holding the key until you get a "wait" then going to windows screen. This doesn't work either. From my knowledge the hard drive may have failed.
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