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Acer m5-583p-5859 freezes after signing in

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My laptop m5-583p-5859 laptop is freezing as soon as I log in.

can someone help as I need this laptop for school.

everything works fine but when I go to settings and the updates load close to 100% and it freezes.

everything freezes and I can not do anything. I've tried hard resetting and do a recovery while saving old files but to no success.

please help!


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