About 200 years ago when I was in high school, I used to read the giant Computer shopper magazine and I recall a small company called Acer. I decided that they had been around for a long time and I'd give them a shot.
This was my first laptop purchase that was not a Thinkpad. I already regret it and probably never will buy another non-ThinkPad again (even though they too have gone digustingly cheaper on their product line).
That said, I bought it for my son as a game computer so I expected it to suffice. Anyway, the E5-772g that I got my son for about $600 doesn't have a DVD drive. I chatted with Acer support and low and behold, they couldn't give me a part number or a URL where I could find the replacement parts. It's not in any manuals and they gave me a number to call of a random parts company that had an actual answering machine recording calls.
Even prayers to Google provided virtually no links and nary a website with an optical drive part for the E5-772 except some pretty weak looking site in the UK.
1) Do they make drives that are compatible and what are the part numbers?
2) Why is Acer support so useless?
Thanks in advance.