Good morning/afternoon...I have run into the proverbal brick wall with trying to repair my ACER M5-581T laptop. When purchased it was running Windows 8.1 64 bit. It was recently updated in October 2015 to Windows 10. The original OS came preloaded on my laptop and I do not have any programs disks or recovery disks for the laptop
Just last Monday afternoon, I heard the HDD on my latop spinning around as if Microsoft was trying to download an upgrade. That evening, I shut down the laptop...well, at least I thought I did. The next morning, I opened up the screen to discover my laptop was stuck in a bootloop. I have tried mulitple solutions, but they have all failed.
1. alt-f10 - unable to get to erecovery
2. attempted to boot computer from bootable ubuntu linix USB - no luck
3. attempted to boot computer from bootable Windows 10 USB
a. attempted to reset the pc/saving my files and without saving my files - get an error message saying the drive where windows is installed is locked
b. tried advanced settings - system restore - no luck
c. tried advanced settings - system image recovery - no image recovery found
d. tried advanced settings - startup repair - "startup repair couldn't repair your pc"
e. tried going back to a previous build - no luck
f. From the command promt, I have tried the following
1. bootrec /fixmbr - completed successfully
2. bootrec /fixboot - completed successfully
3. bootrec /scanos - find OS (c:/windows)
4. chkdsk - no problems found
5. Ran diskpart
a. list disk shows 2 disks...both online
b. list volumes shows 7 volumes including the c: drive (primary HDD), a recovery partition, ESP partition???, 2 partitions unlabled, a push button partition and the USB partition that I booted up to
4. Ran Windows Memory diagnostics - said it found bad hardware - replaced memory
At this point, I am out of ideas. I still think the problem is related to the boot partition. I get to the ACER splash screen and then after that, it reboots. So I an wondering if the problem is with the ACER boot loader. I am able to get into BIOS (F2) which is pretty much useless. I am able to boot to an alternate device, but unable to get windows to start. I am fairly close to formatting the drive and starting over, but wanted to try and recover my data files if possible. I was able to recover some using the commmand prompt, but I am sure there are more.
Can anyone help?
Thanks.