I have a new aspire es 11 (es1-131-c3v5) that has problem with blue screen. The blue screen (system service exception) appear on my acer and restart my laptop suddenly. Anyone can tell me how to fix it? For your information my laptop run a windows 10.
I already anlyze it with whocrashed and here some problems that it shows to me:
Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.
On Mon 09/05/2016 02.26.29 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\050916-18515-01.dmp
This was probably caused by the following module: esif_lf.sys (esif_lf+0x130D2)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80173BB30D2, 0xFFFFD0013BD05660, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\esif_lf.sys
product: Dynamic Platform Thermal Framework
company: Intel Corporation
description: DPTF Zone (64-Bit)
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: esif_lf.sys (DPTF Zone (64-Bit), Intel Corporation).
Google query: Intel Corporation SYSTEM_SERVICE_EXCEPTION
On Mon 09/05/2016 02.26.29 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: esif_lf.sys (esif_lf+0x130D2)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80173BB30D2, 0xFFFFD0013BD05660, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\esif_lf.sys
product: Dynamic Platform Thermal Framework
company: Intel Corporation
description: DPTF Zone (64-Bit)
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: esif_lf.sys (DPTF Zone (64-Bit), Intel Corporation).
Google query: Intel Corporation SYSTEM_SERVICE_EXCEPTION
On Sun 08/05/2016 05.19.59 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\050816-16421-01.dmp
This was probably caused by the following module: esif_lf.sys (esif_lf+0x130D2)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8012F6F30D2, 0xFFFFD00100053660, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\esif_lf.sys
product: Dynamic Platform Thermal Framework
company: Intel Corporation
description: DPTF Zone (64-Bit)
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: esif_lf.sys (DPTF Zone (64-Bit), Intel Corporation).
Google query: Intel Corporation SYSTEM_SERVICE_EXCEPTION